X Bookmarks — 2023 KW38: Brainfish confidence scoring for content relevance

@brainfish — Confidence scoring for knowledge base relevance

Check out the latest release from Brainfish that aids teams to understand how relevant their content is to their customers

Interesting problem to tackle — knowing that you have a knowledge base is one thing, knowing whether it actually answers what your users are asking is another. Confidence scoring surfaces that gap explicitly rather than making you infer it from support ticket volume or search abandonment rates.